Overview

Exchanges

We only replace items if they are defective or damaged. Exchanges will be for the same item when able. Exchanges will require we go through the standard USPS claims policy. https://www.usps.com/help/claims.htm#

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may be eligible for an exchange for the value of your item. Once the returned item is received, we can offer an exchange. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the exchange to the gift giver.

Shipping returns

To return your product, arrangement of the physical return address shall be made through email.

You will be responsible for paying for your own shipping costs for returning your item.

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to returns and exchanges.